Sales & Returns
Returns & Exchanges
Thank you for shopping with Sloane Fox. We want you to be delighted with your purchase. If you are not completely satisfied, you may return eligible items within 14 days of receipt for a refund or exchange, subject to the terms below.
Return Conditions
1. Eligibility: All items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Signs of Wear: Items showing signs of use, including but not limited to the following, will not be accepted for return:
• Makeup stains
• Perfume/cologne or other scents
• Deodorant marks
• Pet hair
• Scratches, pilling, or wear
• Odor or any other damage
3. Non-Refundable Items:
• Bespoke and Customized Items: Any item made to your specific measurements, with personalized details, or otherwise customized is non-refundable and cannot be returned or exchanged.
• Real Fur Products: Due to the unique nature of real fur products, these are non-refundable and cannot be returned or exchanged.
• Items Purchased at Events: Purchases made at events, or pop-up stores are final sale and are not covered by the Consumer Contracts Regulations.
4. Sale Items: Sale or discounted items are final sale and not eligible for return or exchange.
How to Return Eligible Items
1. Contact Us: Notify us within 14 days of receipt at sales@sloanefox.co.uk to initiate a return.
2. Return Authorization: We will issue a Return Authorization Number (RA#) and provide detailed instructions for returning your item(s). Items sent without prior authorisation may not be accepted.
3. Shipping Your Return: Package your items securely to prevent damage during transit. Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method for your return. DH, Royal Mail Signed and Tracked.
4. Processing Your Refund: Once we receive your returned item(s) and confirm they meet all conditions, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Additional Information
We are committed to providing clear information to our customers. If you have any questions regarding this policy or need assistance, please contact us at sales@sloanefox.co.uk
Sloane Fox, Unit 1, Touch, Stirling, FK83AD
Thank you for choosing Sloane Fox.